Customer Satisfaction Survey

Welcome! Thank you for taking the time to share your opinions, perceptions and comments on your recent experience with Classique Limousines. Your feedback is extremely valuable in helping us continue to meet the expectations of our customers and make improvements to our services.

Estimated time for completion: 3 minutes

On this trip, were you the:

General Information

Overall, how did your recent experience with Classique meet with your expectations?

Exceeded my expectations Met my expectations Did not meet my expectations Not Applicable

Were you greeted by name upon pick-up?

Yes No

Were you offered water during your ride?

Yes No

Please indicate your level of satisfaction with the following services...

Reservations process

Exceeded my expectations Met my expectations Did not meet my expectations Not Applicable

Accuracy and Timeliness of your email confirmation

Exceeded my expectations Met my expectations Did not meet my expectations Not Applicable

Timeliness of ride receipt

Exceeded my expectations Met my expectations Did not meet my expectations Not Applicable

Helpfulness of Office Staff

Exceeded my expectations Met my expectations Did not meet my expectations Not Applicable

Please indicate your level of satisfaction with the following aspects of your trip...

On-time performance of chauffeur

Exceeded my expectations Met my expectations Did not meet my expectations Not Applicable

Ease of locating chauffeur

Exceeded my expectations Met my expectations Did not meet my expectations Not Applicable

Cleanliness of vehicle

Exceeded my expectations Met my expectations Did not meet my expectations Not Applicable

Working order of vehicle

Exceeded my expectations Met my expectations Did not meet my expectations Not Applicable

Selection (make/model) of vehicle

Exceeded my expectations Met my expectations Did not meet my expectations Not Applicable

Courteousness/Friendliness of chauffeur

Exceeded my expectations Met my expectations Did not meet my expectations Not Applicable

Professionalism of chauffeur

Exceeded my expectations Met my expectations Did not meet my expectations Not Applicable

Knowledge of itinerary and directions by chauffeur

Exceeded my expectations Met my expectations Did not meet my expectations Not Applicable

Safety/Comfort level with driving ability

Exceeded my expectations Met my expectations Did not meet my expectations Not Applicable

Overall Experience

How likely would you be to use Classique again?

Would you recommend Classique to a friend or colleague?

Yes No

Are you interested in receiving our company promotional offers via e-mail?

Yes No

How would you rate the service provided by your chauffeur:

Please rate your overall experience:

We encourage you to send us additional comments about your experience to help us serve you better.

Is there anything that you would like to discuss further about your experience with management?
Check this box and we will forward a message with your feedback so that they may contact you at the email address where you received your survey invitation.

May we use your comments as an online testimonial?

Yes No

Name:

Reservation #:

Email Address: